中小学申请“ISO9000”认证之ABC

[BR][face="Times New Roman"][SPAN lang=EN-US style="FONT-SIZE: 14pt; COLOR: black; mso-bidi-font-size: 12.0pt"][SPAN style="mso-spacerun: yes"][size=5]                                  [/FONT][/SPAN][/SPAN][/FONT][BR][BR][size=3][SPAN lang=EN-US style="COLOR: black; FONT-FAMILY: 华文细黑; mso-ascii-font-family: 'Times New Roman'; mso-fareast-font-family: 宋体"] [/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 华文细黑"]在我国的中小学中，[/SPAN][SPAN lang=EN-US style="COLOR: black; mso-hansi-font-family: 华文细黑"][face="Times New Roman"]ISO9000[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 华文细黑"]质量管理体系认证活动的开展已有三四年了，获证的学校有[/SPAN][SPAN lang=EN-US style="COLOR: black; mso-hansi-font-family: 华文细黑"][face="Times New Roman"]500[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 华文细黑"]余所。现在有不少学校正在跃跃欲试。那么，在申请[/SPAN][SPAN lang=EN-US style="COLOR: black; mso-hansi-font-family: 华文细黑"][face="Times New Roman"]ISO9000[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 华文细黑"]质量管理体系认证时，[/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]中小学校需要做哪些工作呢？[/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /][o:p][/o:p][/SPAN][/FONT][BR][BR][size=3][SPAN lang=EN-US style="COLOR: black"][SPAN style="mso-spacerun: yes"][face="Times New Roman"] [/FONT][/SPAN][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]什么是[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]ISO9000[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]质量管理体系认证？[/SPAN][face="Times New Roman"][SPAN style="COLOR: black"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]1[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]．什么是[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]ISO9000[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]质量管理体系？[/SPAN][face="Times New Roman"][SPAN style="COLOR: black"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]早在十多年前，国际标准化组织（[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]ISO[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]）就发布了[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]ISO9000[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]标准。历经多次修改，我们现在提到的质量管理体系已经是[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]2000[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]版了。[/SPAN][face="Times New Roman"][SPAN style="COLOR: black"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]2000[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]版[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]ISO9000[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]族标准反映了当代质量管理思想、质量经营观念、质量改进方法的变革和发展。国际著名管理大师（如朱兰、戴明、费根堡姆等）的很多质量管理思想和质量管理研究成果都体现在此版[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]ISO9000[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]族标准中。它适用于各种规模、各种行业的组织，对服务业亦具有良好的适用性。作为服务业，教育行业属于[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]ISO9000[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]族标准第[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]39[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]类产品中的第[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]37[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]类。教育行业在[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]ISO9000[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]族标准中的认证类别为[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]M80[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]。在[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]M80[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]下面，又细分为[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]M80.1[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]初等教育、[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]M80.2[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]中等教育、[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]M80.3[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]高等教育等。[/SPAN][face="Times New Roman"][SPAN style="COLOR: black"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][SPAN lang=EN-US style="COLOR: black; mso-hansi-font-family: 华文细黑"][face="Times New Roman"]ISO9000[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 华文细黑"]族系列标准包括：《质量管理体系[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]—[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 华文细黑"]基础和术语》、《质量管理体系[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]—[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 华文细黑"]要求》（我们现在所要认证的，实际上是这个[/SPAN][SPAN lang=EN-US style="COLOR: black; mso-hansi-font-family: 华文细黑"][face="Times New Roman"]ISO9001[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 华文细黑"]质量管理体系）、《质量管理体系[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]—[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 华文细黑"]业绩改进指南》、《质量和环境管理体系审核指南》。[/SPAN][face="Times New Roman"][SPAN style="COLOR: black; mso-hansi-font-family: 华文细黑"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]2[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]．什么是[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]ISO9000[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]质量管理体系认证？[/SPAN][face="Times New Roman"][SPAN style="COLOR: black"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]质量管理体系认证，是指对组织的质量管理体系进行第三方（认证机构）评定和注册的活动，是一种独立的认证制度。开展质量管理体系认证的目的，在于通过评定、事后监督来证明组织的质量管理体系是否符合并满足实际需要，同时证明组织是否具有必要的质量管理能力。[/SPAN][face="Times New Roman"][SPAN style="COLOR: black"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]我国有哪些相关的机构？[/SPAN][face="Times New Roman"][SPAN style="COLOR: black"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]在我国，主管认证认可工作的是中国认证认可监督委员会（[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]CNCA[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]）、中国认证机构国家认可委员会（[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]CNAB[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]）和中国认证人员与培训机构国家认可委员会（[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]CNAT[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]）。这[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]3[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]个机构负责对认证认可工作进行批准、监督和指导。[/SPAN][face="Times New Roman"][SPAN style="COLOR: black"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]从事认证认可工作的机构分成[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]3[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]类：[/SPAN][face="Times New Roman"][SPAN style="COLOR: black"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]1[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]认证咨询机构。[/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 华文细黑"]其职责是协助组织从事认证咨询工作，协助组织建立各种管理体系（包括质量管理体系），以使组织顺利的通过[/SPAN][SPAN lang=EN-US style="COLOR: black; mso-hansi-font-family: 华文细黑"][face="Times New Roman"]ISO9000[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 华文细黑"]质量管理体系认证。[/SPAN][face="Times New Roman"][SPAN style="COLOR: black; mso-hansi-font-family: 华文细黑"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][face="Times New Roman"][SPAN lang=EN-US style="COLOR: black; mso-hansi-font-family: 华文细黑"][SPAN style="mso-spacerun: yes"]    [/SPAN][/SPAN][SPAN lang=EN-US style="COLOR: black"]2[/SPAN][/FONT][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]认证培训机构。[/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 华文细黑"]其职责主要是按照中国认证机构与培训机构国家注册委员会的培训要求，培训[/SPAN][SPAN lang=EN-US style="COLOR: black; mso-hansi-font-family: 华文细黑"][face="Times New Roman"]ISO9000[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 华文细黑"]质量管理体系及其他管理体系的国家注册审核员及内部审核员。[/SPAN][face="Times New Roman"][SPAN style="COLOR: black; mso-hansi-font-family: 华文细黑"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]3[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]．认证机构。[/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 华文细黑"]其职责是对提出认证申请的组织进行审核，并提供认证注册服务。为保持审核的公正性，国家认证认可监督委员会规定，严禁认证机构从事咨询活动。[/SPAN][face="Times New Roman"][SPAN style="COLOR: black; mso-hansi-font-family: 华文细黑"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]学校如何选择认证咨询机构？[/SPAN][face="Times New Roman"][SPAN style="COLOR: black"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]在申请[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]ISO9000[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]质量管理体系认证之前，要由认证咨询机构协助学校建立一套符合学校实际的[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]ISO9000[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]质量管理体系。只有在所建体系运行[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]3[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]个月后，学校才能向认证机构申请认证注册。[/SPAN][face="Times New Roman"][SPAN style="COLOR: black"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]现在，认证咨询机构有不少，但良莠不齐。如何才能选择到有国家认证认可监督委员会批准的、有认证咨询资质的、熟悉教育管理的咨询机构呢？学校应对这类机构进行以下考查：[/SPAN][face="Times New Roman"][SPAN style="COLOR: black"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]1[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]．[/SPAN][/FONT][SPAN lang=EN-US style="FONT-SIZE: 7pt; COLOR: black"][face="Times New Roman"]  [/FONT][/SPAN][size=3][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]看其是否有国家认证认可监督委员会批准的资质证书。[/SPAN][face="Times New Roman"][SPAN style="COLOR: black"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]2[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]．[/SPAN][/FONT][SPAN lang=EN-US style="FONT-SIZE: 7pt; COLOR: black"][face="Times New Roman"]  [/FONT][/SPAN][size=3][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]看其是否有建立学校质量管理体系的经验，其可以派到学校的咨询师是否有教育管理的经验，是否至少具备国家注册实习审核员的资格（现在，中国认证人员与培训机构国家认可委员会已开始进行国家注册审核员向国家注册咨询师的转换工作，预计两年内完成。目前，仍由国家注册审核员承担咨询师工作）。[/SPAN][face="Times New Roman"][SPAN style="COLOR: black"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]3[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]．[/SPAN][/FONT][SPAN lang=EN-US style="FONT-SIZE: 7pt; COLOR: black"][face="Times New Roman"]  [/FONT][/SPAN][size=3][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]看在该机构接受咨询服务的学校是否满意，应当到这种学校进行实地考察，了解该校领导的看法。这一点是最重要的。[/SPAN][face="Times New Roman"][SPAN style="COLOR: black"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]只要掌握好以上三点，就可以避免上当受骗。有些非法的认证咨询机构，因不了解教育[/SPAN][SPAN lang=EN-US style="COLOR: black"][SPAN style="mso-spacerun: yes"][face="Times New Roman"]  [/FONT][/SPAN][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]教学规律，所以在与学校签定咨询的合同之后，要么找各种借口拖延时间，要么干脆一走了之，使学校在人力、财力和时间上都蒙受了损失。对于非法从事认证咨询的机构，学校可以向国家认证认可监督委员会举报。一经查实，有关方面就会对该非法咨询机构进行查处：除对其处以罚金外，还会勒令其把咨询费退还给学校。[/SPAN][face="Times New Roman"][SPAN style="COLOR: black"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]在选择好认证咨询机构以后，学校要与之签定咨询合同，费用视学校规模而定，一般在十万元左右。具体咨询工作，由该机构派出的咨询师来完成。该咨询师的主要任务，是指导和帮助学校建立[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]ISO9000[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]质量管理体系，作好认证前的各种准备工作。[/SPAN][face="Times New Roman"][SPAN style="COLOR: black"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]学校如何建立[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]ISO9000[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]质量管理体系？[/SPAN][face="Times New Roman"][SPAN style="COLOR: black"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]1[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]．准备阶段[/SPAN][face="Times New Roman"][SPAN style="COLOR: black"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]（[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]1[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]）诊断管理工作[/SPAN][face="Times New Roman"][SPAN style="COLOR: black"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]在让咨询师详细全面地了解学校的组织职责权限、工作流程安排、部门运作接口等方面的情况后，咨询师要对学校管理情况进行细致的全范围诊断，并与校长共同写出诊断报告。[/SPAN][face="Times New Roman"][SPAN style="COLOR: black"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]（[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]2[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]）配置相关人员[/SPAN][face="Times New Roman"][SPAN style="COLOR: black"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][SPAN lang=EN-US style="COLOR: black"][SPAN style="mso-spacerun: yes"][face="Times New Roman"] [/FONT][/SPAN][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]任命负责此项工作的学校领导（管理者代表），明确运作此项工作的部门及工作人员。必要时，可成立学校[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]ISO9000[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]推进小组。[/SPAN][face="Times New Roman"][SPAN style="COLOR: black"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]2[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]．培训阶段[/SPAN][face="Times New Roman"][SPAN style="COLOR: black"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][SPAN lang=EN-US style="COLOR: black"][SPAN style="mso-spacerun: yes"][face="Times New Roman"] [/FONT][/SPAN][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]（[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]1[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]）培训管理者[/SPAN][face="Times New Roman"][SPAN style="COLOR: black"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][SPAN lang=EN-US style="COLOR: black"][SPAN style="mso-spacerun: yes"][face="Times New Roman"]  [/FONT][/SPAN][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]结合诊断结果和学校实际对学校领导和中层干部宣讲[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]ISO9000[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]质量管理的知识和观念，让他们了解学校存在的问题，发挥他们的带头作用，从而为建立一套有责（职责）、有序（次序）、有效（效率）、高效（效率），规范化、系统化、科学化的管理体系打下良好的基础。[/SPAN][face="Times New Roman"][SPAN style="COLOR: black"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][SPAN lang=EN-US style="COLOR: black"][SPAN style="mso-spacerun: yes"][face="Times New Roman"] [/FONT][/SPAN][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]（[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]2[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]）培训教职工（全员培训）[/SPAN][face="Times New Roman"][SPAN style="COLOR: black"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][SPAN lang=EN-US style="COLOR: black"][SPAN style="mso-spacerun: yes"][face="Times New Roman"]  [/FONT][/SPAN][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]通过对[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]ISO9000[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]标准的宣讲，使全体教职工了解[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]ISO9000[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]质量管理体系的内容及要求。让教职工充分参与，可以调动他们的积极性，有助于这份工作的积极开展。[/SPAN][face="Times New Roman"][SPAN style="COLOR: black"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][SPAN lang=EN-US style="COLOR: black"][SPAN style="mso-spacerun: yes"][face="Times New Roman"]  [/FONT][/SPAN][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]（[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]3[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]）培训内部质量审核员[/SPAN][face="Times New Roman"][SPAN style="COLOR: black"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][SPAN lang=EN-US style="COLOR: black"][SPAN style="mso-spacerun: yes"][face="Times New Roman"]  [/FONT][/SPAN][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]内部审核员是申请认证的组织在起草质量管理体系文件时的主要编写人员，所以学校需要派人参加内部质量审核员的培训。在通过具有培训资质的认证培训机构的统一考试后，学校参加内部审核员培训的人可获得国家承认的内部审核员证书。他们的工作，对学校[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]ISO9000[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]质量管理体系的建立和实施，有着举足轻重的作用。学校应对他们的工作给予大力支持，充分发挥他们的主观能动性。[/SPAN][face="Times New Roman"][SPAN style="COLOR: black"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]3[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]．[/SPAN][/FONT][SPAN lang=EN-US style="FONT-SIZE: 7pt; COLOR: black"][face="Times New Roman"]              [/FONT][/SPAN][size=3][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]体系设计阶段[/SPAN][face="Times New Roman"][SPAN style="COLOR: black"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][SPAN style="FONT-SIZE: 9pt; COLOR: black"]在咨询师的指导下，学校领导要对学校的质量方针、质量目标、组织机构、职能分配、职务职责、体系文件构架、教育教学流程等进行设计。[/SPAN][SPAN lang=EN-US style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: ''"][o:p][/o:p][/SPAN][BR][BR][size=3][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"][SPAN style="mso-spacerun: yes"]     [/SPAN]4[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]．体系建立阶段（此为重点阶段）[/SPAN][face="Times New Roman"][SPAN style="COLOR: black"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]（[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]1[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]）[/SPAN][/FONT][SPAN lang=EN-US style="FONT-SIZE: 7pt; COLOR: black"][face="Times New Roman"]      [/FONT][/SPAN][size=3][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]编写体系文件[/SPAN][face="Times New Roman"][SPAN style="COLOR: black"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][SPAN lang=EN-US style="COLOR: black"][SPAN style="mso-spacerun: yes"][face="Times New Roman"]  [/FONT][/SPAN][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]将学校对[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]ISO9000[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]质量管理体系的设想落实到文字的过程，就是编写体系文件的过程。这是建立健全学校[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]ISO9000[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]质量管理体系的重中之重。文件编写的质量，直接关系到整个体系的运行及学校的发展。[/SPAN][face="Times New Roman"][SPAN style="COLOR: black"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]学校的文件编写人员，是在咨询师的指导下开展编写工作的。[/SPAN][face="Times New Roman"][SPAN style="COLOR: black"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]编写的文件应包括：质量手册（纲领性管理者应用文件）、程序文件（规范性部门应用文件）、作业性文件及规章制度（操作性教师及员工应用文件）、记录（贯串于以上三者之中的特定性引用或使用的文件）。[/SPAN][face="Times New Roman"][SPAN style="COLOR: black"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]由于[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]ISO9000[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]质量管理体系文件具有法规性、唯一性、适用性和系统性的特点，所以在编写学校[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]ISO9000[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]质量管理体系文件的过程中，要注意以下几点：[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]1[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]。一定要结合学校的实际，要体现学校的特点。[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]2[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]。[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]ISO9000[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]质量管理体系必须文件化。[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]3[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]。学校[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]ISO9000[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]质量管理体系的文件必须是全校统一的。[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]4[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]。文件应便于执行。[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]5[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]。在文件的内涵上，既要分层又要互相协调。[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]6[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]。文件必须符合文件控制的要求。[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]7[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]。文件必须具有可操作性。[/SPAN][face="Times New Roman"][SPAN style="COLOR: black"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]（[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]2[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]）[/SPAN][/FONT][SPAN lang=EN-US style="FONT-SIZE: 7pt; COLOR: black"][face="Times New Roman"]      [/FONT][/SPAN][size=3][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]审查修订文件[/SPAN][face="Times New Roman"][SPAN style="COLOR: black"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]咨询师与校长及学校其他有关人员一起，对文件的完整性、覆盖性、符合性、操作性、协调性及各部门的接口衔接程度进行审查和完善。[/SPAN][face="Times New Roman"][SPAN style="COLOR: black"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]（[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]3[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]）[/SPAN][/FONT][SPAN lang=EN-US style="FONT-SIZE: 7pt; COLOR: black"][face="Times New Roman"]      [/FONT][/SPAN][size=3][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]发布文件[/SPAN][face="Times New Roman"][SPAN style="COLOR: black"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][SPAN lang=EN-US style="COLOR: black"][SPAN style="mso-spacerun: yes"][face="Times New Roman"]   [/FONT][/SPAN][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]在全体教职工大会上，由校长宣读[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]ISO9000[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]质量管理体系运行的发布令。学校将文件发给每个部门相关负责人及其他相关人员（运作[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]ISO9000[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]质量管理体系的作业指导书分发到相关部门的负责人）并做好发放记录。[/SPAN][face="Times New Roman"][SPAN style="COLOR: black"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]4[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]．[/SPAN][/FONT][SPAN lang=EN-US style="FONT-SIZE: 7pt; COLOR: black"][face="Times New Roman"]        [/FONT][/SPAN][size=3][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]体系实施阶段[/SPAN][face="Times New Roman"][SPAN style="COLOR: black"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]（[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]1[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]）[/SPAN][/FONT][SPAN lang=EN-US style="FONT-SIZE: 7pt; COLOR: black"][face="Times New Roman"]              [/FONT][/SPAN][size=3][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]体系运行的动员[/SPAN][face="Times New Roman"][SPAN style="COLOR: black"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]召开全校体系运行动员大会，参加会议的人员包括涉及体系运行的所有教职工。会议的主要内容包括：[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]1[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]体系运行的总体要求。[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]2[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]体系运行各部门应注意的事项。[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]3[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]全体员工的职责与要求。[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]4[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]管理意识的建立。[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]5[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]体系实施过程。[/SPAN][face="Times New Roman"][SPAN style="COLOR: black"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]（[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]2[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]）体系实施的培训[/SPAN][face="Times New Roman"][SPAN style="COLOR: black"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]由咨询师给学校学校相关人员进行实施文件的培训：[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]1[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]前期工作回顾。[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]2[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]体系运行的总体要求。[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]3[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]体系文件介绍。[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]4[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]讲解[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]ISO9000[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]质量管理体系手册文件的作用及实施要求。[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]5[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]讲解[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]ISO9000[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]质量管理体系程序文件的作用及实施要求。[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]6[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]讲解[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]ISO9000[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]质量管理体系的作业指导书的作用及实施要求。[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]7[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]体系实施的方法及记录（根据各部门的分工不同，分别进行讲解）。[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]8[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]体系实施中的常见问题。[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]9[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]对常见问题的解决方法。[/SPAN][face="Times New Roman"][SPAN style="COLOR: black"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]（[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]3[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]）[/SPAN][/FONT][SPAN lang=EN-US style="FONT-SIZE: 7pt; COLOR: black"][face="Times New Roman"]      [/FONT][/SPAN][size=3][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]文件运行的指导和检查[/SPAN][face="Times New Roman"][SPAN style="COLOR: black"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]咨询师不但要对相关人员进行辅导，而且还要和学校有关人员一起解决体系文件运行中的常见问题，理顺部门的交叉接口，协调各部门的运作，理顺运作流程；在体系运行一个月后，对各部门的实施情况进行检查，并将检查结果写成书面报告提交校长，由有关人员进行改进。[/SPAN][face="Times New Roman"][SPAN style="COLOR: black"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]（[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]4[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]）[/SPAN][/FONT][SPAN lang=EN-US style="FONT-SIZE: 7pt; COLOR: black"][face="Times New Roman"]          [/FONT][/SPAN][size=3][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]文件的修订[/SPAN][face="Times New Roman"][SPAN style="COLOR: black"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]根据体系运行中出现的问题，对文件进行修订，修改文件中无法执行或不具有可操作性的内容。[/SPAN][face="Times New Roman"][SPAN style="COLOR: black"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]6[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]体系评价和改善阶段[/SPAN][face="Times New Roman"][SPAN style="COLOR: black"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]（[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]1[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]）内部质量审核[/SPAN][face="Times New Roman"][SPAN style="COLOR: black"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]一旦对体系实施的检查没有再发现大的问题，就可以进行学校内部质量审核了。在咨询师的指导下，学校内部质量审核员对学校的质量体系运行情况进行审核。为了使审核真正具有客观性，审核员只能审核和自己无关的工作。[/SPAN][face="Times New Roman"][SPAN style="COLOR: black"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][SPAN lang=EN-US style="COLOR: black"][SPAN style="mso-spacerun: yes"][face="Times New Roman"]  [/FONT][/SPAN][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]审核的目的是为了发现和解决问题。在进行内部审核后，学校的内部质量审核员应当采取以下措施：[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]1[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]向校长报告审核结果。[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]2[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]对发现的问题及时提出纠正的办法，[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]3[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]对纠正的办法进行验证。[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]4[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]向校长汇报验证结果。[/SPAN][face="Times New Roman"][SPAN style="COLOR: black"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]（[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]2[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]）管理评审[/SPAN][face="Times New Roman"][SPAN style="COLOR: black"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]管理评审，是校长为确保达标而对体系进行的评价。管理评审一般是以会议的形式进行的，每年至少进行一次。[/SPAN][face="Times New Roman"][SPAN style="COLOR: black"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]虽然质量管理体系建立起来了，也运行了，但这个体系是否确实适宜、有效，校长应胸中有数。为此，应在咨询师的指导下进行管理评审。[/SPAN][face="Times New Roman"][SPAN style="COLOR: black"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]（[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]4[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]）[/SPAN][/FONT][SPAN lang=EN-US style="FONT-SIZE: 7pt; COLOR: black"][face="Times New Roman"]      [/FONT][/SPAN][size=3][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]体系纠正及改进[/SPAN][face="Times New Roman"][SPAN style="COLOR: black"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]根据对内部质量审核结果，、管理评审结果、顾客满意度测量分析结果等有关数据的分析，在咨询师的指导下，学校有关部门应对体系进行分析和完善。[/SPAN][face="Times New Roman"][SPAN style="COLOR: black"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]学校如何通过认证评审？[/SPAN][face="Times New Roman"][SPAN style="COLOR: black"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][SPAN lang=EN-US style="COLOR: black; mso-hansi-font-family: 华文细黑"][face="Times New Roman"]1[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 华文细黑"]．[/SPAN][/FONT][SPAN lang=EN-US style="FONT-SIZE: 7pt; COLOR: black; FONT-FAMILY: 华文细黑; mso-ascii-font-family: 'Times New Roman'; mso-fareast-font-family: 宋体"]              [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 7pt; COLOR: black; mso-hansi-font-family: 华文细黑"][face="Times New Roman"] [/FONT][/SPAN][size=3][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 华文细黑"]向认证机构提出认证申请[/SPAN][face="Times New Roman"][SPAN style="COLOR: black; mso-hansi-font-family: 华文细黑"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]在完成以上六个阶段的工作后，学校可以向认证机构提出认证的申请。[/SPAN][face="Times New Roman"][SPAN style="COLOR: black"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]一般说来，认证机构都是经过国家认证认可监督委员会的批准、国家认可委员会评定认可的，不存在谁的证书含金量高这样的问题。随着学校通过[/SPAN][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]ISO9000[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]质量管理体系认证的逐渐增多，绝大多数的认证机构都已做过学校的认证审核，已积累了不少经验。所以对认证机构的选择，学校不用太费心。[/SPAN][face="Times New Roman"][SPAN style="COLOR: black"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][SPAN lang=EN-US style="COLOR: black"][SPAN style="mso-spacerun: yes"][face="Times New Roman"]  [/FONT][/SPAN][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]认证费视学校规模大小、教职工人数而定，一般为两三万元。[/SPAN][face="Times New Roman"][SPAN style="COLOR: black"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]2[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]．在校内进行预评审（符合性审核）[/SPAN][face="Times New Roman"][SPAN style="COLOR: black"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][SPAN style="FONT-SIZE: 9pt; COLOR: black"]因学校是第一次进行质量体系认证，为了让有关人员了解认证的过程及方法，也为了适应认证机构对审核的要求，认证咨询机构应组建审核组对学校进行一次模拟审核。[/SPAN][SPAN lang=EN-US style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: ''"][o:p][/o:p][/SPAN][BR][BR][size=3][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]3[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]．接受认证机构的现场审核[/SPAN][face="Times New Roman"][SPAN style="COLOR: black"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]在接受现场审核时，学校可以请咨询师进行现场跟踪，但咨询师是不能回答审核员提出的问题的。[/SPAN][face="Times New Roman"][SPAN style="COLOR: black"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][SPAN lang=EN-US style="COLOR: black"][face="Times New Roman"]4[/FONT][/SPAN][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]．获得认证证书[/SPAN][face="Times New Roman"][SPAN style="COLOR: black"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]在通过现场审核和认证机构的技术委员会审查后学校就可以获得认证证书了。[/SPAN][face="Times New Roman"][SPAN style="COLOR: black"] [/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][/FONT][BR][BR][size=3][SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"]现场审核的时间长短，视学校规模大小、教职工人数而定，一般为两三天。[/SPAN][SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"][o:p][/o:p][/SPAN][/FONT][BR][BR][SPAN lang=EN-US][size=3][face="Times New Roman"] [o:p][/o:p][/FONT][/FONT][/SPAN]